At Creative Conners, we all know what it’s like to be in a technical rehearsal that isn’t going smoothly. Some days nothing can go right. Other days, there may be one persistent issue that you cannot work out of your show. We hate it. We know you hate it. That’s why we make sure that if you are having a rough night with our automation gear, we are standing by to help you wring out the system – and get on to whatever the next headache will be. Day or night we pick up the phone and give you the tech support you need.
When our friends at the Actors Theatre of Louisville were having trouble with their recent show, we were there to help . The Actors Theatre’s technical director, Justin Hagovsky, told us they were having some trouble with two Pushstick winches they’ve owned for about a year (beyond the warranty period – but that doesn’t matter, a show was hanging in the balance). We took a look at his Spikemark show file and the show log, and with a bit of back-and-forth conversation decided that the most likely culprit was his Stagehand controllers. We sent him two new controllers and he returned the misbehaving units. All seemed well in his world… until the next night’s tech rehearsal.
The machines were almost perfect, but they occasionally did not finish a move completely – they would miss their mark by three-quarters of an inch. Also, there was an awful sound as one of the winches completed a particular move. We helped him tune his machines to tighten up that missing three-quarters of an inch – it was as easy as walking his tech staff through the process of tuning the motor to get a complete and smooth motion. One more problem solved.
The awful noise problem was new to him and us. A few more rounds of telephone tech support and emails did not get rid of the noise. They double checked to see if there was a physical obstruction in the path of the scenery. Nothing seemed to solve it and the noise persisted. What made it worse is that when they tried to duplicate the noise, it sometimes mysteriously disappeared and other times it was back in full force .
The day before the opening night, when the director was staring daggers at the automation guys and an audience was but one day away… the problem was solved. Here is the e-mail we got the morning after his opening night.
We ran [the Pushstick cues] a dozen times and then within the whole scene shift sequence. We could not get any faults. We go into tech in the afternoon and sure enough, the noise is back. After a few short mumbles under my breath and the director giving me that same old look, the head of the sound department starts playing the transition music simply to mess with it […]. As I’m walking over to my operator to figure out how anything is different from the morning, I hear the sound that I’ve been desperately seeking to get rid of and I’ll be damned if it isn’t a humming/buzz noise built into the very end of the transition music sound cue. Anger consumed me when I (and the director) discovered this.
So, there was definitely tuning needed from the Wednesday tech so we messed around with ramp speed until we felt good which was all it needed. But the two hours [spent troubleshooting on] Thursday morning was just good practice. Everything worked out great in the end. We had a perfect opening … Thanks again guys for all the help. I hope the next time we are in touch is when I am able to buy some more gear from you. Cheers.
We were glad to hear it. If the noise was due to our equipment, we would have been working on it every minute he was working on it. Here at Creative Conners, we stand behind what we build. We stand with you as you do your work. And we stand by when it’s show time.
Until next time… Make It Move!
If something like this happens to you, here are three keys to keep in mind.
- Don’t panic or make rash decisions; trust us, this will only make matters worse.
- Start with the simple things and work towards the more complicated (is everything plugged in and turned on?).
- Lastly, if you have paired your own machine to Creative Conners Stagehand controllers, have you auto-tuned the motor? Most people don’t but it can be a lifesaver. Take a look at page 20 of the Stagehand manual.