Last week we had a theatre that ran into some trouble with their turntable. After a few days of tech support on the phone and late-night emails, we decided it was time to send out our Product Engineer, Royal Marty, to huddle around the gear with the on-site crew and get to the bottom of the problem.
After some group diagnostics, the problem wasn’t with the CCI control, but a stripped-out drive shaft on the sweet turntable machine that they had fabricated in-house. Royal took a quick trip to Grainger and after couple of hours of hand-to-hammer contact the show was back in business.
Here’s the reason I’m telling you this story: We want to let our customers know that we are here to help. Our gear is pretty user-friendly and usually you can set it up and get it running in an hour or two, but if you find yourself in the weeds, we have a lot of experience solving electro-mechanical problems. As most of our regulars know, the first line of defense is the phone, and 99% of issues get solved that way. But if things are going south, tensions are rising at the tech table, and you’re stumped, we offer on-site support as a service. Maybe you don’t have an automation department- and that’s why you chose Creative Conners. If that’s the case, we can play the role of your in-house automation ninjas – just give us a call. We’re happy to help sort out any issue to get your show up and running. We’ve got your back. Like the A-Team. Of scenic automation.
Compared to customer support from just about any other company the support you offer is phenomenal. I spent an unproductive hour on the phone with AT&T today. Can I just call you guys next time?