Creative Conners Business, Spikemark

For this month’s tip

Let’s talk about your Stagehand and its firmware. Every Stagehand OEM card has firmware running on the microprocessor and every now and then we release a firmware update with new features and bug fixes. The current firmware version is Revision 10 which has been out for about 2 years, so if your Stagehand is newer than that, you should be all set. Otherwise, here’s how to find out what your current firmware revision is and how to update it.

What Firmware Are You Running?

The first step is to see what your version (Rev) you currently have. This is easy – simply unplug and replug your Stagehand. (If you’re using the Stagehand in a show, don’t forget to write down its position or park the unit at zero) The first thing you see on the LCD screen on the front of the Stagehand is something like: Stagehand Rev 10 Hard Reset_ In this example, the version of the firmware is 10. If that’s what you see, you’re all set. If you have a lower number than 10, you should update your firmware. Here’s how:

(Huge warning: This does not apply to Stagehand FX’s! You cannot update your FX firmware and if you try, you will ‘brick’ it and you will need to send it back to us for a new firmware installation.)

1. Go to the Downloads page of our website.
2. Click on the Stagehand Updater 1.0 which will download a .zip file to your computer.
3. Click on the Stagehand Firmware rev. 10 link which will download the binary firmware file that you are going to load onto the Stagehand OEM card.
4. Launch “Stagehand Update.exe”
5. Make sure your E-Stop system is running and release the E-Stop button. You can’t update your firmware with the Stagehand in E-Stop mode.
6. Confirm that you have a network cable running between your computer and the Stagehand you wish to update (either via a crossover cable or through a network switch).
7. Enter the IP address of the Stagehand you wish to update (eg. 192.168.10.32)
8. Click the “Firmware File…” button.
9. Navigate to the Stagehand firmware file you wish to use (eg. “STAGEHAND_FIRMWARE_FINAL_REV10.bin”)
10. Press the “Update” button.
11. A few new windows will flash on the screen.
12. After the process is complete, the newly updated Stagehand should reboot in about 30 seconds. During reboot, it should display the new firmware revision number.

And that’s it

You’re now running the latest and greatest firmware revision. Final note: If you have an older Stagehand, when you boot it to see what your Rev is, you may not see a Rev number. That means you have a Revision of 4 or lower. In that case, if you want to update your firmware, you would need to send the OEM card back to us and we will update your firmware here in our shop and send it right back to you. Once we’ve updated it to rev 10, you’ll be able to perform any future updates yourself using the steps above.